Reference material for connecting your own systems to Aquant Conversational AI — telephony, messaging, and the REST API. Each guide is self-contained; start with the one that matches how you're integrating.
Credentials, SIP addresses, and API keys are issued per agent and environment by your Aquant contact.
Connect a softphone, PBX, SBC, or contact-center platform to an Aquant agent over SIP. Covers the SIP address and modes, digest authentication, the mandatory caller-identity header, media and codecs, cold and warm handover back to your systems, and retrieving the post-call summary.
Reach an Aquant agent over regular phone numbers. Covers primary and conference-capable inbound numbers, receiving warm PSTN handover calls from Aquant, caller allow-list behaviour, and retrieving the post-call summary over the REST API.
Place outbound calls from an agent and read back what happened on them over HTTPS and JSON. Covers session authentication and revocation, single and caller-group call placement, call duration and the speaker-attributed transcript, the post-call summary, how each readiness status is decided, and the per-endpoint rate limits.
Everything in these guides needs credentials that are provisioned per agent and per environment. Your Aquant administrator issues them; ask them to re-issue if you don't have what a guide asks for.
SIP username/password authenticate a call at the SIP layer. The REST api_key / api_secret authenticate API requests for chat, SMS, email, and post-call data. They are separate and not interchangeable.